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Questions, corrections and product suggestions all reach the same inbox.
Last updated 22 August 2026
If your puppy needs help right now
We cannot give veterinary advice, and we cannot answer quickly enough to help in an emergency. If your puppy is unwell, injured, has eaten something it should not have, or you are simply worried — call your vet or an emergency clinic now. Please do not wait for a reply from us.
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General questions
Corrections
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What happens next
We aim to reply within response time, e.g. 3 working days. Messages reach who monitors the inbox, and we read all of them even when we cannot reply to every one individually.
If you have written about a correction, we will tell you what we changed. If you have asked about your personal data, see the privacy policy for the response window and what we may need from you first.
Prefer email?
Write to hello@yourdomain.com and it reaches the same place. For data protection requests, use privacy@yourdomain.com.